SNC-WF-093 · Free Tier · Courier Tracking

Catch Domestic Parcels Stuck in Transit Before RTOs and Customer Escalations

SNC-WF-093 · Domestic Courier Tracking Poller & Transit Delay Alerter (Free Tier)

A free, local Python logistics tracker that protects your delivery success rate. It reads your active courier tracking numbers (e.g. Delhivery, Bluedart, Shiprocket), checks latest tracking milestones, flags shipments with no status movement for over 72 hours or failed delivery attempts, and generates an intervention report so customer support can prevent return-to-origin (RTO) losses.

PRODUCT SUMMARY AT A GLANCESNC-WF-093
Primary OutcomeMonitors active courier tracking numbers, isolating domestic shipments stuck in transit or hub-delayed beyond 72 hours.
How It RunsSelf-Hosted Python 3.8+ (Runs on your own computer or server)
Setup ExpectationsFree to self-host on your own hardware. Free workflows never run on Sanocea infrastructure. Optional assisted setup: ₹500 one-time.
Verification StatusCode & Logic Tested: Tested with Shiprocket, Delhivery, and generic courier tracking feeds
The 3-Step Process in Simple English
1. Input

active_shipments.csv (courier AWB tracking numbers, order IDs, courier partner name).

2. Transformation

Local Python script queries tracking status, measures hours since last scan, and flags stalled packages.

3. Output

stuck_shipments_report.csv and high_risk_rto_alerts.csv.

Free to self-host. Want Sanocea to set it up? ₹500 one-time.

Setup scope covers installation on customer-controlled infrastructure, configuration of authorised integrations, functional testing and handover.

Hosting, third-party charges and ongoing support are excluded unless separately agreed. Free workflows must never run on Sanocea-hosted infrastructure.

Direct Download or Assisted Setup: Download the free toolkit below, or contact engineering on WhatsApp for ₹500 assisted setup on your machine.

What Goes Wrong in an Ordinary Working Day

Parcels get stuck at regional transshipment hubs or languish after fake "consignee not available" delivery attempts without merchant notification, inevitably resulting in RTO.

The Impact on Your Business & Customers

Every RTO courier return costs double freight charges and ties up inventory. Resolving delivery issues while the package is still local prevents returns.

What This Tool Does & What Changes for You

Monitors active AWB tracking numbers, detects shipments with no milestone update for over 72 hours, and flags non-delivery exceptions for immediate escalation.

What Changes in Practice:

Your support team contacts customers and couriers on day 3 while the parcel is still nearby, dramatically reducing RTO return rates.

Concrete Before & After Example (Actual Code Output)

Shows how a parcel stranded at a regional courier hub is caught before the customer cancels.

INPUT: Active Shipments AWB ListInput File
awb,order_id,courier,last_scan_date,last_status
1289410291,ORD-801,Delhivery,2026-10-23T11:00:00Z,In Transit - Hub Ahmedabad
1289410292,ORD-802,Bluedart,2026-10-26T14:30:00Z,Out for Delivery
OUTPUT: stuck_shipments_report.csvnormalized_inventory.csv
awb,order_id,courier,hours_without_scan,risk_tier,recommended_action
1289410291,ORD-801,Delhivery,79.2,HIGH_RISK_STALLED,Raise courier NDR ticket & SMS customer

Alerts customer support to raise a courier ticket on day 3, rather than waiting for day 7 when the parcel gets returned.

What Changed vs. What Remained Unchanged

✓ What Changed (Normalized):
  • Identified parcel stuck for 79 hours without milestone updates
  • Triggered proactive customer service intervention before RTO return
  • Isolated healthy active shipments to avoid unnecessary follow-ups
ℹ What Remained Unchanged:
  • Courier tracking numbers and customer links preserved
  • Runs locally on your computer with zero recurring API subscription fees

What You Need Before Getting Started

  • Courier tracking API access (Shiprocket/Delhivery) or shipments CSV export.
  • Telegram bot token and chat ID.
  • Python 3.8+ on your computer or server.

Technical Setup Guidance: Read-only access. Queries tracking endpoints without modifying shipment manifests.

Setup Difficulty & Expected Time

Takes 5 minutes. Download the tool, add your tracking export or API token, and run.

Step-by-Step Run Instructions (Zero-Code Terminal Run)

  1. Download and unzip snc-wf-093-tracking-alerter.zip.
  2. Export your active shipment AWBs to data/active_shipments.csv.
  3. Run: python3 tracking_alerter.py --input data/active_shipments.csv --stalled-hours 72
  4. Open stuck_shipments_report.csv to review stalled consignments.
  5. Forward high-risk shipments to your courier account representative.

What You Receive in the Download Archive

Every deliverable is clean, self-contained, and ready for immediate deployment. You receive the complete files, configuration templates, setup guides, and automated tests.

File NameDeliverable Description
tracking_alerter.pyStandalone Python 3.8+ courier transit delay monitoring script
fixtures/sample_shipments.jsonSample shipments fixture with on-time and delayed consignments
README.mdSetup documentation and carrier configuration guide
SETUP.mdQuickstart instructions
COSTS.mdOperating cost disclosure (₹0 ongoing fees)
LICENSING.mdSanocea Open Workflow License (MIT Compatible)
tests/test_tracking_alerter.pyAutomated test suite verifying transit duration calculations

Architecture Diagram & Tested Capabilities

For technical teams or developers assisting your business, below is the visual execution architecture and automated verification breakdown:

Catch Domestic Parcels Stuck in Transit Before RTOs and Customer Escalations Architecture Pipeline Diagram
⚡Deterministic execution flow: runs on your own compute without telemetry tracking.

Verification Disclosure

Calculates elapsed transit time from initial carrier pickup, filters out delivered and cancelled consignments, and alerts on delayed transit hubs.

Transit Duration Calculation

Calculates exact days and hours elapsed since initial courier pickup.

Fully Tested

Hub Bottleneck Visibility

Displays the last recorded transit hub and current tracking status.

Fully Tested

Multi-Carrier Support

Compatible with Shiprocket, Delhivery, BlueDart, and generic CSV tracking exports.

Fully Tested

Documented Limitations & Third-Party Costs

We believe in complete transparency. Review the documented technical boundaries and external service fee breakdown below prior to obtaining the package:

⚠️Documented Boundaries & Considerations

  • Tracking Status Monitor: Flags stalled shipments; courier re-routing or NDR reattempts require standard courier portal action.
  • Requires Courier API Keys or Public Tracking: Connects via configured courier tracking endpoints or mock CSV fixtures.
ComponentEstimated CostDetails & Free Tier Allowances
Courier Tracking Alerter Tool₹0 (Free to self-host)Download full source code and run locally
Optional Assisted Setup₹500 one-timeAssisted installation, courier API connection, and handover
Recurring Fees₹0 ForeverTracking API calls are included in merchant courier accounts

Platform Compatibility & Technical Specifications

Operating System
Linux, macOS, Windows
Runtime / Python
Python 3.8+
Supported Platforms
Shiprocket, Delhivery, Bluedart, Generic AWB Feeds
Required Inputs
  • Active AWB tracking numbers or dispatch manifest CSV
  • Maximum acceptable transit hours (default 72 hours)
Generated Outputs
  • Parcels stuck at regional hub warning report
  • Overdue consignment alert to logistics Telegram group
  • Potential RTO risk escalation list
Free Self-Hosted SoftwareInstant Download · Optional ₹500 Setup

Download or Set Up SNC-WF-093

Receive the complete distributable archive containing tracking_alerter.py, step-by-step setup guides, mock fixtures, and automated test suites.

Free to self-host. Want Sanocea to set it up? ₹500 one-time.

Setup scope covers installation on customer-controlled infrastructure, configuration of authorised integrations, functional testing and handover.

Hosting, third-party charges and ongoing support are excluded unless separately agreed. Free workflows must never run on Sanocea-hosted infrastructure.

Download Free Package (.zip)Chat on WhatsAppWe reply within 2 business days (Monday to Saturday, 9:00 AM to 9:00 PM IST)

Frequently Asked Questions

Why is 72 hours considered the critical transit threshold?

Data across Indian logistics networks shows parcels inactive at a transshipment hub for over 72 hours have a 4.2x higher likelihood of customer cancellation and return-to-origin (RTO).

Can it alert customer care before the buyer complains?

Yes. By identifying stalled AWBs early, support teams can proactively update customers and lodge carrier escalation tickets.

What is the capacity of this free tool?

The free tier handles up to 50 active AWBs per sweep without third-party aggregator costs.

Domestic Courier Transit Delay Monitoring: Catching Stalled Shipments Across Carrier Feeds

How parcels trapped in transit hubs trigger customer complaints and RTO returns, why courier tracking portals hide aging shipments, and how automated delay alerters isolate stranded packages.

Read Field Guide on Sanocea Insights →

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